Return & Refund Policy

At MuayGear, we carefully inspect and prepare every order before it is shipped. Our goal is to make sure you receive exactly what you ordered and that your products arrive in perfect condition.

When Can I Request a Return or Refund?

We accept returns, replacements, or refunds when there is an issue caused by MuayGear, including:

  • Your order arrives damaged or defective.

  • You receive the wrong product.

  • You receive the wrong size due to an error on our end.

  • The product you receive does not match the product you ordered.

If your order arrives with an issue, please contact us within 48 hours of delivery with your order number and clear photos of the product and the issue.

Once we receive your request, our team will review the case and provide you with the appropriate solution.

Incorrect Size or Product Ordered

Please carefully check the size and product information before placing your order.

If you select the wrong size, model, or product at checkout and we send exactly what you ordered, the order is not eligible for a return or refund under this policy.

To help you choose the correct size, we provide detailed size guides for our products in both centimeters and inches. Our apparel size guides include multiple measurements, such as waist measurements for shorts and relevant garment measurements for shirts, to help you make the most accurate choice.

If you are unsure about your size before placing an order, our customer support team is always available to help.

48-Hour Issue Reporting Period

Any damage, defect, or incorrect item must be reported within 48 hours of delivery.

When contacting us, please include:

  • Your order number

  • Photos of the product

  • Photos clearly showing the issue

  • A brief description of what went wrong

Reports submitted after 48 hours may not be eligible for a return, replacement, or refund because we may no longer be able to reliably verify the condition of the item when it was delivered.

Return Conditions

Where a return is approved, the item must be:

  • Unused

  • Unworn

  • In its original condition

  • In its original packaging where applicable

  • Free from damage caused after delivery

Products that have been worn, washed, altered, damaged after delivery, or otherwise used may not qualify for a return.

Processing Your Request

Once your request is approved, our support team will provide you with the next steps.

The resolution process may take up to 14 days, depending on the circumstances of the case and how quickly the required information or returned item is provided.

We will keep you informed throughout the process and work to resolve eligible issues as quickly as possible.

Important

The purpose of this policy is to ensure that customers receive the products they ordered in the condition they were promised.

It does not provide a general return option for change of mind, incorrect size selection, or ordering the wrong product when the order was fulfilled correctly.

If you have any questions about sizing or a product before placing your order, please contact us. We are always happy to help you choose the right gear.

MuayGear Team